Last updated: [01 January 2026]
At JasGlow, customer satisfaction is our priority. We take great care in delivering high-quality skincare products. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of cosmetic and skincare products, we accept returns only under the following conditions:
- The product received is damaged, defective, expired, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unopened, and in its original packaging
🚫 We do not accept returns for:
- Used or opened products
- Change of mind or personal preference
- Skin reactions or allergies (we recommend a patch test before use)
2. How to Request a Return
To initiate a return request, please contact us at:
Email: [vjgcosmetics@gmail.com]
Subject Line: Return Request – Order ID
Please include:
- Order ID
- Clear images or videos of the product showing the issue
- A brief description of the problem
Our team will review your request and respond within 2–3 business days.
3. Refund Policy
Once your return request is approved:
- Refunds will be processed within 7–10 business days
- The amount will be credited to the original payment method
- Shipping charges (if any) are non-refundable, unless the error is from our side
4. Replacement Policy
Instead of a refund, we may offer a replacement in cases where:
- The product is damaged during transit
- An incorrect product was delivered
Replacement will be shipped at no additional cost.
5. Cancellation Policy
- Orders can be cancelled before shipment only
- Once the order is shipped, it cannot be cancelled
To cancel an order, please contact us immediately with your Order ID.
6. Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us at [vjgcosmetics@gmail.com]
7. Contact Us
For any questions related to refunds or returns, feel free to contact us:
Brand Name: JasGlow
Website: https://copy.jasglow.com
Email: [vjgcosmetics@gmail.com]
